Thank you for shopping at ElectroPls. We aim to provide high-quality products and a reliable shopping experience. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities.
Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. A valid proof of purchase such as an order number or invoice is required.
Items that are damaged due to misuse, accidental damage, or normal wear and tear are not eligible for return.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving the product. You may be asked to provide photos or videos of the product as proof. After verification, we will arrange a replacement or refund.
Refund Process
Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed within 7–10 business days through the original payment method.
Shipping charges are generally non-refundable, unless the return is due to an error from ElectroPls.
Exchange Policy
We only replace items if they are defective, damaged, or incorrect. Exchanges are subject to product availability.
Return Shipping
Customers may be responsible for the return shipping cost unless the return is due to our mistake. We recommend using a trackable shipping method to ensure the item reaches us safely.
Contact Us
If you have any questions regarding our Refund and Returns Policy, please contact us:
Email: info@electropls.com
Website: https://electropls.com/